[vc_row][vc_column][ultimate_heading main_heading=”Order Status & Processing” alignment=”left” margin_design_tab_text=””][/ultimate_heading][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””]Order Policy
All orders are processed between 8am and 5pm EST. Weekends and holidays are excluded.
Orders placed before 2 PM EST, Monday – Friday, typically ship same day. Items ordered together may ship separately, unless requested otherwise. Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.
Cancellation Policy
TwoTrees 3D Store fills most orders the day they are placed. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below.
Please also refer to “Refused Shipment Policy.”
Shipping Options
Packages will be shipping from US warehouse, EU Warehouse, AU Warehouse, CA Warehouse or CN Warehouse. For a specific ZIP/postal code to ZIP/postal code transit time, please track your order for delivery time
Note:
All products will be shipped locally from overseas warehouses with priority. Shipping from China when the item is out of stock in overseas warehouse[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””]
Shipping Rates
| Shipping Rate | Shipping Fees |
|---|---|
| Standard International | Free |
| Economy International | $9.99 |
| Express International | $19.99 |
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””]United State
EUR Country:
Germany，Belgium，Luxembourg, Slovakia, czech republic, Hungary, Austria, Netherlands, Denmark, France, Ireland, Italy, Poland, slovenia, Spain, Finland, latvia, Lithuania, Sweden, Bulgaria, Estonia, Greece, monaco, Portugal, Romania, croatia, Malta, Cyprus[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””]
Shipping Information
| Shipped From | Item | Processing Time | Shipping Time |
|---|---|---|---|
| US Warehouse | Laser Engraver | 1 Business Day | 3-5 Business Days |
| US Warehouse | FDM 3D Printers | 1 Business Day | 3-5 Business Days |
| US Warehouse | CNC Machine | 1 Business Day | 3-5 Business Days |
| US Warehouse | Accessories | 1 Business Day | 3-5 Business Days |
| US Warehouse | Filament | 1 Business Day | 3-5 Business Days |
| China Warehouse | Accessories | 1 Business Day | 3-5 Business Days |
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””]Other Country:
Andorra, Iceland, Liechtenstein, macedonia, Norway, Switzerland, Ukraine, vatican, san marino, Kazakhstan, Türkiye, U.K.etc.
Shipping Information
| Shipped From | Item | Processing Time | Shipping Time | Shipping Fees |
|---|---|---|---|---|
| China Warehouse | All Twotrees’ items | 1 Business Day | 5-15 Business Days | Charged according to the distance |
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””]Note:
*Delivery Time= Processing Time + Shipping Time
Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][ultimate_heading main_heading=”Frequently Asked Questions” alignment=”left” margin_design_tab_text=””][/ultimate_heading][/vc_column][/vc_row][vc_row css=”.vc_custom_1721726056188{margin-top: 20px !important;margin-bottom: 20px !important;}”][vc_column][vc_tta_accordion active_section=”1″][vc_tta_section title=”Can I change the shipping address of my order?” tab_id=”1721725340595-0a8beea2-46c0″][vc_column_text css=””]Orders can be edited or canceled only before the shipment via our customer support team service@twotrees3dofficial.com.[/vc_column_text][/vc_tta_section][vc_tta_section title=”The logistics track has not been updated after shipment. What should I do?” tab_id=”1721725340595-cb4d4997-36cc”][vc_column_text css=””]If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why did I only receive half of my order?” tab_id=”1721725959705-de3efe02-2f16″][vc_column_text css=””]We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I received an email about the shipment being delivered, but nothing arrived. What should I do?” tab_id=”1721726004320-e00d669f-2475″][vc_column_text css=””]It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]