Privacy Policy
This privacy policy applies to certain information, as defined below, that Two Trees Technology Co., Ltd, a corporation based in Shenzhen, its subsidiaries, and affiliates (“Two Trees,” “our,” “we” or “us”) collects through our websites, products, and applications (the “services”).
At Two Trees, we respect your privacy and strive to create a policy that meets everyone’s needs. We understand that a concise and clear policy is preferred, but legal requirements necessitate detailed information. To help you make informed decisions, we’ve provided a user-friendly hub with summaries of key topics and a short version of this privacy policy.
Two Trees is a global company, and our products and services may involve third-party partners. Consequently, personal data may be collected, processed, or accessed in the countries or regions where you use our products or services, or other locations where we, our affiliates, service providers, or business partners operate. We are committed to processing your personal data only as necessary and for the required purposes, in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.
By using the services, you consent to the collection, use, and transfer of your information as described in this privacy policy. If you do not agree with any part of this policy, please do not use the services.
Please be aware that all associated services and systems may be housed on servers in the United States. If you are located outside of the United States, information we collect (including cookies) is processed and stored in the United States, which may not offer the same level of privacy protection as the country where you reside or are a citizen. By using the services and providing information to us, you consent to the transfer to and processing of the information in the United States.
Personal Data We Collect
- Information Provided by Users
Account Information: When you create an account with TWOTREES, you may provide your email address or use a third-party account (e.g., Facebook) to register or subscribe to our communications. To set up your account, we may ask for details such as your name, avatar, age, gender, address, telephone number, and email address. If you choose not to provide this information, it may affect your ability to use our Services effectively.
Payment Information: We use a third-party payment processor (currently PayPal) to handle your payment information securely. When you make a purchase, your credit card details are encrypted and sent directly to PayPal. We do not store your credit card information and are not responsible for PayPal’s collection or use of your information. However, we may collect your PayPal email account to verify transactions. For more details, please refer to PayPal’s privacy policy.
Customer Support: When you contact us, you may provide information about your use of our Services, including details about TWOTREES products that you own, and your contact information. This helps us provide effective customer support.
- Product Usage Information
Product Monitoring: We collect data on how you set up and use our products, including functions used, operations performed, and activity duration. This helps us understand product usage and improve our Services.
Services Utilization: We gather information that our products store and report as part of the Services.
Images and Biometric Information: If you enable imaging and biometric features in our products, we may collect and process information such as face images and biometric data. This helps your product recognize faces and may allow you to create and save video or photographic images. Depending on your location and settings, you may need to obtain explicit consent before using these features.
- Device and Other Automatically Collected Information
Device Properties and Operations: We collect information from your devices, such as device number, model, software version, and IP addresses. We also track device usage patterns, including time and frequency.
Device Signals: We collect information your device sends or receives, such as geo-location and IP addresses, to tailor Services to different regions. You can adjust your device settings to control this data sharing.
Server Logs: Our servers automatically collect data including your search queries, IP addresses, hardware settings, and browser information to improve our Services.
Web Beacons: Some communications and Services may include web beacons that collect data from your device, such as the number of views and interaction with content.
Cookies: Our Services use cookies to enhance functionality, analyze performance, and recognize you upon returning. For more information, visit www.allaboutcookies.org.
Do Not Track Disclosure: We do not commit to honoring “Do Not Track” signals unless legally required, as doing so would limit tracking and disclosures described in this Privacy Policy.
- Third-Party Information
Third-Party Account Information: We collect information from third-party accounts (e.g., Facebook, Google) that you use to log in to our Services, such as your name and profile details. We do not access your third-party account passwords.
- Children’s and Minors’ Privacy
Juvenile Protection: We prioritize the protection of juvenile personal information. If you are under 16 years old (or under 13 years old in EU member states), you must obtain written consent from a parent or legal guardian before using our products and services. We comply with relevant EU laws and regulations to protect juvenile information.
How We Use Your Personal Data
Transaction Processing: We use your information to handle transactions and process payments made through our Services. This includes verifying payment details and ensuring accurate processing of your purchases.
Email Communications: The email address you provide for order processing or account setup may be used to send you updates related to your order, occasional company news, and information about our products or services. Additionally, we may send you periodic marketing and promotional communications that we believe are relevant to your interests. This also includes updates to our terms, policies, and other important information.
Service Provision and Improvement: We use your information to operate and enhance our Services, including customer support, troubleshooting, and service customization. This helps us understand how our Services are used and allows us to develop and test new features and products. We also use this information to respond to your inquiries and requests.
Security and Privacy: Your information is used to verify account details and activities, ensuring the security and privacy of our Services. This includes investigating suspicious activities or breaches of our terms of service.
Advertising and Business Development: We may use the information we collect to show advertisements for our products or third-party products that may be of interest to you, based on your usage and purchase history.
Access to Third-Party Accounts: If you link third-party accounts (e.g., Facebook) to our Services, we use your information to facilitate access to these accounts. This may allow you to share personal information through our Services. Please be mindful of the privacy settings on your third-party accounts to control the information you share.
Personal Data We May Share
Service Providers: We may share your information with service providers that assist us with various business operations. These providers help in delivering, managing, analyzing, enhancing, understanding, customizing, supporting, and promoting our Products and Services.
Integrated Third-Party Services: When you use third-party services, such as logging in through third-party accounts or accessing services integrated with our Products, these third-party services may receive and process your information. Please be aware that their terms and privacy policies govern how your information is managed when using these third-party services.
Legal and Compliance Purposes: We may also disclose your information to third parties when necessary to comply with legal requirements, enforce our terms and policies, or protect the rights, property, or safety of our company, users, or others. This may involve responding to legal requests, preventing fraud, and managing security risks.
Data Security
We are committed to safeguarding the personal data of our users. We employ a range of physical, organizational, and technical security measures designed to enhance the integrity and security of the personal data we collect and maintain. These measures include the use of encryption technologies to ensure the confidentiality of data transmission and storage, as well as robust protection mechanisms to prevent data breaches. We implement access control systems to prevent unauthorized access to your personal data. Furthermore, we limit the number of authorized personnel and apply a hierarchical permission management system based on service requirements and personnel levels. Access to personal data is logged and periodically reviewed by authorized personnel to ensure data security.
Despite our efforts to protect your personal data, please understand that no security measures are perfect or completely impenetrable, and no system can be guaranteed to be entirely secure. We cannot and do not ensure that your personal data will not be accessed, viewed, disclosed, altered, or destroyed in the event of a breach of any of our physical, technical, or organizational security measures.
If others have access to your account, they may also have access to your personal data, controls, and services available in your account. For example, allowing someone to use your account on a shared device may grant them access to your personal information. It is your responsibility to ensure that only trusted individuals use your account, as anyone else’s use may affect your personalized settings and data records. To protect your account and privacy, we encourage you to:
Use a strong and unique password specifically for your account.
Never share your password with anyone.
Limit access to your own computer and browser.
Log out after each session when using our Products and Services on a shared or public device.
To further safeguard your information when you place an order or enter, submit, or access your data, we employ various security measures. We utilize a secure server, and all sensitive payment information is transmitted via Secure Socket Layer (SSL) technology. Following a transaction, your credit card information is not stored on our servers.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to provide our products and services to you, or to comply with legal, regulatory, or legitimate business obligations. The duration for which we store personal data depends on the nature of the information, the reasons for its collection, and how it is used.
Here are some general guidelines regarding our data retention practices:
Data Retained Until You Request Its Deletion: You have the right to request the deletion of certain personal data. For more information on how to exercise this right, please refer to the relevant sections of this Privacy Policy.
Data with Pre-Defined Expiry Periods: Some data is retained for specific periods and will be automatically deleted after those periods expire.
Data Retained Until Account Deletion: Certain information will be kept until your account is deleted. Once your account is deleted, this data will either be removed or anonymized.
Data Retained for Legal or Compliance Reasons: In some cases, we may retain specific information for a longer period even after your account is deleted, but solely to comply with legal obligations, resolve disputes, or enforce our agreements.
Right to Withdraw Consent
If we process your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
You may withdraw your consent to the collection, use, and/or disclosure of your personally identifiable information that we hold or control by submitting a request to service@twotrees3d.comm or by following the instructions below to delete your account. Depending on the extent to which you withdraw your consent, the functionality of your account, products, and services may be affected, including the inability to access or use your account, products, and/or services.
Changes to This Policy
We may update this policy from time to time. We will not reduce your rights under this policy without your explicit consent. If we make significant changes to how we handle your personal data, we will notify you via the email address you have provided or through a notice on our website’s homepage. You can find the date this policy was last updated at the top of the page. It is your responsibility to ensure that we have your current and valid email address. Please also regularly visit our website and review this policy to check for any changes.
Contact Us
Email: service@twotrees3d.comm
Mailing Address: Shenzhen TwoTrees Technology Co., Ltd.
Building 11, No. 9 Qilin Road, Bantian Street, Longgang District
Shenzhen, Guangdong
518000
China
This Policy enters into effect on September 1, 2024